Privacy Policy
SOIELA places particular importance on protecting your personal data. This policy explains what data we collect, why we use it, and what your rights are.
Data collected
When you use our site or place an order, we may collect the following information:
- First and last name
- Email address
- Shipping and billing address
- Phone number, if necessary for delivery
- Information related to your order
- Browsing data, cookies, and technical information related to site usage
Use of data
Your data is used to:
- Process and ship your orders
- Monitor delivery
- Respond to your requests via customer service
- Manage returns and refunds
- Send our newsletter, only if you have consented
- Improve site functionality and user experience
Newsletter
If you subscribe to our newsletter, SOIELA uses your email address to send you care tips, beauty rituals, and new silk products.
You can unsubscribe at any time via the unsubscribe link in our emails.
Data sharing
Your data may be transmitted to our technical service providers when necessary for the operation of the site, payment, delivery, or customer service.
These providers may include Shopify, payment solutions, and carriers.
Retention period
Your data is kept for the period necessary for the purposes for which it was collected, including order management, accounting obligations, and customer follow-up.
Your rights
In accordance with applicable regulations, you have the right to access, rectify, erase, object to, and restrict the processing of your personal data.
To exercise your rights, you can contact us at: contact@soiela.com
Cookies
Our site may use cookies necessary for the operation of the store, as well as audience measurement or marketing cookies when you consent.
You can manage your preferences via the cookie management tool available on the site.