1. Purpose

These General Terms and Conditions of Sale apply to all orders placed on the www.soiela.com website.

The site is published by SOIELA, a simplified joint-stock company, registered under SIREN 102 119 583, with its registered office at 59 rue de Ponthieu, Bureau 326, 75008 Paris, France.

Email: contact@soiela.com

Any order placed on the site implies unreserved acceptance of these General Terms and Conditions of Sale.

2. Products

SOIELA offers silk and textile items for sale, including pillowcases, sleep bonnets, sleep masks, scrunchies, and associated accessories.

The essential characteristics of the products are presented on each product sheet: material, size, color, composition, price, and care information.

SOIELA strives to present the products as accurately as possible. However, colors may vary slightly depending on screens, display settings, or shooting conditions.

3. Prices

Prices are indicated in euros, all taxes included, excluding delivery costs.

Delivery costs are indicated at the time of order, before payment validation.

SOIELA reserves the right to modify its prices at any time. The applicable price is the one displayed on the site at the time of order validation.

4. Order

The customer selects the products of their choice, adds them to the cart, verifies the details of their order, then validates it after entering the necessary information for delivery and payment.

The customer undertakes to provide accurate, complete, and up-to-date information. SOIELA cannot be held responsible in case of delivery error linked to incorrect or incomplete information provided by the customer.

An order confirmation is sent by e-mail after payment validation.

5. Payment

Payment is made online using the payment methods offered on the site.

The order is considered final after payment validation.

Payments are processed by secure payment providers. SOIELA does not store the customer's complete banking data.

6. Delivery

Orders are prepared and shipped according to the terms indicated on the Delivery page of the site.

Preparation times are generally 1 to 3 business days after payment validation.

Delivery times may vary depending on the carrier, destination, and periods of high activity.

In case of unusual delay, the customer can contact SOIELA at: contact@soiela.com

7. Right of Withdrawal

In accordance with the regulations applicable to distance purchases, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.

To exercise this right, the customer must contact SOIELA at: contact@soiela.com

The customer must indicate their order number and the items concerned.

Items must be returned without undue delay and at the latest within 14 days after communicating the decision to withdraw.

8. Return Conditions

Returned items must be:

Unused

Unworn

Unwashed

Undamaged

Untainted

Unscented

In their original packaging if possible

Accompanied by the order number or proof of purchase

For hygiene reasons, items that have been used, worn, washed, stained, scented, or damaged cannot be accepted for return.

Items returned without prior return request will not be accepted.

9. Return Costs and Refund

Except in case of an error by SOIELA or a defective product, return costs are borne by the customer.

After receipt and verification of the returned items, SOIELA will inform the customer of the acceptance or refusal of the refund.

If the return is accepted, the refund will be made via the payment method used during the order.

The refund will be issued in accordance with applicable legal deadlines. The time it takes for the refund to appear may vary depending on the bank or payment provider.

10. Defective Products or Order Error

The customer is invited to check their order upon receipt.

If an item is defective, damaged, or if the customer receives the wrong item, they must contact SOIELA quickly at: contact@soiela.com

The customer must indicate their order number and attach photos of the product concerned to allow examination of the situation.

11. Legal Guarantees

Products sold by SOIELA benefit from applicable legal guarantees, notably the legal guarantee of conformity and the guarantee against hidden defects.

In case of a non-conforming or defective product, the customer can contact SOIELA at: contact@soiela.com

12. Liability

SOIELA cannot be held responsible in case of improper use of the product, non-compliant care, normal wear and tear, or damage resulting from inappropriate handling.

SOIELA cannot be held responsible for delays or non-performance resulting from an event of force majeure or an event beyond its control.

13. Personal Data

SOIELA collects and processes certain personal data necessary for managing orders, payment, delivery, customer service and, when the customer consents, for sending the newsletter.

For more information, the customer is invited to consult the site's Privacy Policy.

14. Intellectual Property

The content present on the SOIELA website, including texts, images, photographs, logos, product names, graphic elements, and brand elements, are protected by intellectual property rights.

Any reproduction, modification, distribution, or unauthorized use, in whole or in part, is prohibited without prior written authorization from SOIELA.

15. Complaints

For any complaint, the customer can contact SOIELA at the following address:

contact@soiela.com

SOIELA will endeavor to respond as soon as possible.

16. Consumer Mediation

In accordance with articles L.612-1 et seq. of the French Consumer Code, the consumer customer can resort free of charge to a consumer mediator in the event of an unresolved dispute with SOIELA.

Consumer mediator: to be completed

Mediator's website: to be completed

This section must be completed before the official opening of sales.

17. Applicable Law

These General Terms and Conditions of Sale are governed by French law.

In case of dispute, the customer is invited to contact SOIELA first to seek an amicable solution.